Leadership
in Community

Managing communities takes a lot and CMs are allowed to delegate, to make their workload lighter.

Check around your community, who are the active members, the superusers, those who provide answers to questions asked by other members?

You will find some persons in your community who love to help and respond to enquiries. 

Roles that community members can take on comprise:

1. Content Posters

These members usually post content that is beneficial to the community. The content is either niche-based, general or trending. Content often stimulates conversations in the community and makes members active.

2. Facilitators

These set of people like to introduce topics and manage activities. Facilitators usually exude charisma. People are usually drawn to those that can command attention and admiration.

3. Ambassadors

Having these people tell others about how they love being in your community (and encouraging them to join), is excellent PR. Word of mouth is often honest with firsthand experience.

4. Committee members

Seeking to make the experience of community members better, is a top skill. Such knowledge is needed to grow the community. The interests of the brand and members needs to be at the forefront.

5. Power users

Community members who have a certain degree of knowledge, of how things work and proffer the best options are power users. Their wide reach and testing of processes saves the next person from a bad incident.